August 24, 2009
#627: Tech Support Cheat Sheet
Narrator: Dear various parents, grandparents, co-workers, and other “not computer people.”
Narrator: We don’t magically know how to do everything in every program. When we help you’ we’re usually just doing this:
[[There is a flowchart there. Numbers are included to improve clarity, and do not appear in the original.]]
Rectangle: Start.
[[go to 1]]
{{1. Diamond}} Find a menu item or button which looks related to what you want to do.
[[I can’t find one - go to 2]]
[[ok - go to 3]]
{{2. Diamond}} Pick one at random.
[[I’ve tried them all - go to 4]]
[[Ok - go to 3]]
{{3. Rectangle}} Click it.
[[go to 5]]
{{4. Rectangle}} Google the name of the program plus a few words related to what you want to do. Follow any instructions.
[[go to 5]]
{{5. Diamond}} Did it work?
[[Yes - go to 8]]
[[No - go to 6]]
{{6. Diamond}} Have you been trying this for over half an hour?
[[Yes - go to 7]]
[[No - go to 1]]
{{7. Rectangle}} Ask someone for help or give up.
[[End of flowchart]]
{{8. Rectangle}} You’re done!
[[End of flowchart]]
Narrator: Please print this flowchart out and tape it near your screen. Congratulations; you’re now the local computer expert!